The overall framework that guides our study focuses on uses of ICT that are enacted by individuals whochange the conduct of their work in response to the availability of ICT. These changes include replacement of some activities by an automated system (e.g., calculations of closing costs) or increases in activities made cheaper by technology support (e.g., daily automated searches for potential properties instead of one manual search). Communication technologies can provide information that changes the basis for decision-making or contacts to individuals performing related activities. Individual-level uses of ICT lead in turn to changes in the organizations in which the work is done. These effects manifest themselves first as changes to organizational processes and eventually to changes in organizational structures. Organizational structures include how people are organized for reporting and dissemination of information and organizational processes reflect the choice and sequencing of tasks to accomplish intended outcomes. Changes in process also have implications for industrial structures and value-chains (Baker, 1990). Industrial structure includes participation of and division of work among companies (i.e., the position of firm boundaries). The industrial value-chain is seen as processes extended across firms.