1、电话铃响时
The phone's ringing/There's the phone. / There's a phone call for you.电话响了。/有电话。/有找你的电话。
Could you get it?/is someone going to get that?/Somebody answer the phone!谁能去接一下电话？/你去接吗？/快去接电话！
A: There goes the phone again. It's ringing every two minutes!!
B: Let it ring. The machine will pick it up. I'm screening my calls.
电话又响了。它每两分钟就响一次！！
让它响吧。机器会自动应答的。我正在过滤电话。
2、接电话时
确认对方身份 Who's this?/May I ask who's calling, please? /May I have your name?/
Who am I speaking to? / May I ask who I am talking with?
您找哪位？/您要跟谁通话？
Who are you calling? / Who would like to speak [talk] with?
回答自己身份 speaking/ this is she/he
May I speak to Tom?
This is he./speaking
3、询问打电话的事由
今天有什么需要我帮忙的？
How can I help you today?
什么事？/有什么事？
What is it? / What's up?
May I ask what this is in regards to?/What does this concern?我能问一下是什么事吗？
4、陈述事由
I'd like to discuss something with you.我想跟你谈一些事情
I'm calling to see if you'd like to go out with me sometime.我打电话是想问一下你想不想某个时间和我出去。
I am calling about some issues with my credit card.我打电话过来想问一些关于信用卡的问题
I'd like to make sure we're both on the same page here regarding our company's policy.我想确定我们俩对我公司的政策意见一致。
5、告知对方待自己确认之后再打过去
I'll call you back after I run this by my boss. 我向老板汇报之后再给你回电话。
Can I call you back on this? Maybe in a few days?我再打电话告诉你，好吗？或许过几天？
I need to double-check my documents. Can you give me some time to look over the figures?我要再检查一下我的资料。能给我一些时间再检查一下那些数据吗？
I'll get back to you as soon as I find out.我弄明白了马上给你回电话。
I'll call back in a bit.我过一会儿再打过来。
6、想和某负责人（部门）通话时
Is this the right department for...?
is this the right department for returning a product?这里是负责退货的部门吗？
Is this the right number to call for information?这是负责信息咨询的电话吗？
I'm sorry. You've got the wrong department对不起，你找错部门了。
7、确认对方是否在听
Did you get that? / Do you understand?你记下了吗？/你明白了吗？
Are you listening to me? / Are you paying attention?你在听我说话吗？/你在注意听吗
8、请对方再说一遍
I didn't catch that last part.我没听明白最后一部分。
Could you repeat that, please? /One more time, if you don't mind.如果不介意的话，请再说一遍。
Please speak slower /more slowly. 请说得慢一点儿
9、表示自己明白了
I think I got it. / Yeah, I got everything.
10、询问是否要写下来
Are you writing this down?/Are you ready to write this down?/do you have a pen to write it down?
你要写下来吗？/你准备好写下来了吗？
11、没听清或电话信号不好时
I can't hear you./Your voice keeps fading out./I'm only catching parts /bits/pieces of what you're saying.
我听不见。/你的声音总是时高时低。/我只能断断续续听到你的话。
Are you there? Hello? Oh, you're still there. I thought I lost you.
你还在吗？喂？哦，你还在呢。我以为断线了呢。
I’m sorry. You are breaking up. Can you repeat that?
不好意思，你那边断断续续，可以重复一遍吗？
I am having really bad reception. Can you repeat that?
我这边信号不好，你能重复一遍吗？
Could you please speak a little more slowly，please?
（非正式）can you spell that?
（正式）Would you mind spelling that for me, please?
请对方声音大一点
Would you mind speaking up, please?
12、请对方稍等一下
（非正式）Hang on a second.等下
（正式）Would you mind hold on a moment, please?请稍等一下
13、需要留言时
Can I leave a message?能留言吗？
14、询问如何联系某人
You can reach me at this number.你可以打这个电话找我
15、挂电话时
It’s been great talking to you! Have a nice day!
和你谈话很愉快！祝您愉快！