Abstract
Hotel as one of the three pillars of tourism, human beings originated in the travel activities. The initial phase of the hotel industry, its main function is to provide travelers places, food products and services. With the continuous development of tourism activities, its functions are also increasingly improved, increasing scientific management, more diversified services, until today, the hotel industry entered a trend of the development of personality, has gone through a long process.
Key words: personalized service hotel
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