如何才能跟 App Store 审核团队有效沟通

Question

如题所述

Answer 1

我的一点浅薄的经验，有效沟通的方式是：写有理有据的英文邮件。

　　之前我的App在审核的时候，排队等了4天，In review等了6天。后来我就忍不住通过iTunes connect里面的Contact Us功能留了个言，基本上算是写了封email这样，供参考：
　　Describe your inquiry regarding the review status of your app or In-App Purchase:
　　Dear Sir/Madam,

　　My app, 培根词汇 - 英语词根词源词典(ID:813629612), has been in the status of "In Review" for six days. Since I found that the average review time for an App is about 6 days (time "waiting for review" and "in review" combined) in the developer community, I am worried about my app been forgotten or lost in the review process. Given the simple functions of the App, the significant longer time than average surely frustrated me. So can you provide me an estimated total review time my app will take if possible?

　　The app developed by me is an simple English etymology dictionary, but it metadata is in Chinese (both in traditional Chinese and simplified Chinese). Is it the language affected the review time? Or do I need provide an English translation of the metadata?

　　Please let me know if there is any thing I can help or data you needed.

　　Best wishes.
　　然后第二天一早开手机，App就已经通过审核了。还收到了一封邮件回复（发出时间是在通过审核以后）：
　　Hello Chongwei,

　　Thank you for contacting us regarding the review of your app, 培根词汇 - 英语词根词源词典.

　　Your app is Ready For Sale on the App Store as of Ready For Sale. If you need further assistance, or if your App is not visible on the store within 24 hours, please contact iTunes Connect directly using the Contact Us form, and selecting: App Store Questions, then App not on App Store:

　　iTunes Connect

　　I hope this information is helpful. Please let me know if you have any questions or need anything further.

　　Best Regards,

　　Monica
　　App Store Review
　　虽然不确定是不是我通过Contact Us留的信息起了作用，但至少给我知道了回信给我的是个叫Monica的人。

Answer 2

找电话是别想了，发邮箱吧，要全英文哦。