随着社会经济的发展,人民的生活水平日益提高,航空已经成为人们日常出行的重要交通方式。
As the developement of social economics, people's living standard has increasingly improved, aviation is becoming the most important transportation way for people's daily life.
而人们对于出行的要求也已经不只限于是安全、方便、快捷,更多的开始注重自己所受到的服务质量,这就给我们的民航企业提出了更高的要求。
But people does not restrict their standards of traveling only in safety、convenience and speed, they more emphasis the service quality that are served for them. This requests us-the aviation companies to improve our qualities.
为了对自己大学4年的学习成果做个检验,同时也为了今后更好的完成本职工作,本文特从民航旅客服务的基本问题入手,如民航旅客服务的基本定义、民航旅客服务的特点等,进而研究细节服务对于民航旅客服务的重要性以及如何从细节方面入手提高民航旅客服务质量!
In order to check out what I've studied in my four years university, also for completing the job that belongs to my responsibility in my future work, the passage begins with the basic problems of services for aviation customer, for example, the basic define of services for aviation customer,the characteristics of services for aviation customer, and then research the importance of details services influence the services for aviation customer and how to improve services for aviation customer begins from the details aspect.
最后,作者以自己的观点表达了对新时期民航从业人员如何提高和完善自我的意见,希望能以此进一步促进航空服务质量的提高,力求以细致周到的服务为旅客们营造宾至如归的感觉,更期望能使乘旅关系更加和谐。
At last, author uses his own view to express the opinions of how to improve oneself for the aviation related employees in the modern time. Furthermore, author wishes to trigger the quality improvement of services for aviation customer according to this and try their best to create a feeling like staying at home for customers through the careful and best service. Besides that, author expects to make more harmonious relationship between customers and aviation employees.
参考资料:自己辛辛苦苦认真翻译,期待给分~~