中国电信自助服务热线电话是10001，客户服务热线电话是10000。用户如需人工服务，请拨打10000客户服务热线，接通后按照语音引导按相应的数字键即可接入人工服务了。
扩展:
用户也可以登录中国电信网上营业厅使用人工服务的，步骤如下：
1、打开中国电信网上营业厅，在网站左侧会有浮动窗口，点击进入人工服务如图：
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2、然后输入人工服务，在设置的自动回复中点击蓝色字体即可接入电信人工服务
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3、用户还可以添加中国电信800010000为好友，点击人工帮助，然后使用人工服务的
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