支付宝的话费充值是由天猫商城充值的，要是在支付宝充话费有遇到什么问题的话，可以直接在天猫找该订单的商家客服咨询。
在手机上知道支付宝充值话费的订单方法：
1、打开手机上的淘宝，登陆，这个淘宝号要是绑定了充值话费的支付宝绑定的淘宝账号。
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2、进入到我的淘宝，找到全部订单。
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3、在全部订单里面找到有疑问的充值话费的订单，点击进入该订单。
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4、在订单的详情里面就会有商家的联系方式，把问题反应给商家就可以了。
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