商业流程委外（Business Process Outsourcing, BPO），又称业务流程外包或经营外包，是指把特定的商业工序外派给第三方服务供应商。有些日常的琐碎工序是必需的，却无关乎维持公司的市场地位，通常便会实行商业流程委外以减省开支。
常见的外判工序有：电话客服页面电话客服并不存在，英语维基百科对应页面为Call Center。、人力资源、会计及Payroll。
分类
[编辑] 依外包业务
商业流程委外往往分成两大类：
后勤支援委外（Back office outsourcing），包括内部业务如宣传或采购；
前线客务委外（Front office outsourcing），包括客户服务如销售或技术支援。
[编辑] 依承包商所在地
亦可分成以下三大类：
离岸委外（Offshore outsourcing），即外包给海外的承包商；
近岸委外（Nearshore outsourcing），即外包给邻国的承包商；
在岸委外（Onshore outsourcing），即外包给国内的承包商。
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.[1]. In the contemporary context, it is primarily used to refer to the outsourcing of services.
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Given the proximity of BPO to the information technology industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing(KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
还有BPO是柏林爱乐的意思 你要是能去那上班 呵呵 就成了角了 世界头号
柏林爱乐管弦乐团（Berliner Philharmoniker，简称BPO），中文简称：柏林爱乐，德国管弦乐团，成立于1882年。柏林爱乐被普遍认为是世界顶级的管弦乐团。
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