淘宝千牛是每个卖家必不可少的客服软件,对于中小卖家来说,咨询量增加时很是烦恼,顾客问的大多问题都是重复常见的,为了解决这个问题,就需要设置自动回复板块。以下是千牛设置自动回复内容的步骤方法:
1、打开登录千牛平台,右击小图标弹出菜单中选择“系统设置”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/7aec54e736d12f2e239b427e40c2d56285356816?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、进入系统设置界面,在左侧菜单中找到“客服设置”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/5d6034a85edf8db17dfe907a0623dd54574e74d8?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、点击“自动回复设置”,进入自动回复设置界面。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/3b292df5e0fe99250ec1844e3ba85edf8cb171db?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、总共有4个不同的状态回复设置,想要设置哪个状态的回复内容就选择前面的复选框,在这就介绍其中一个,其他就按相同的方法设置即可。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/0823dd54564e92586a1a69f09382d158ccbf4e86?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、 此时右边的“新增”按钮为可用状态,点击打开。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d058ccbf6c81800ada9a6510be3533fa828b47b5?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、弹出“新增自动回复”窗口,输入想回复的内容,保存即可。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/b90e7bec54e736d1b764631694504fc2d56269bd?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)